The Board of Windsor Hall (“the school” or “we”, “us” or “our”) is committed to provide quality education programs. The Board shall not be liable for losses or expenses a student may incur as a result of the Board being unable to provide an Educational Program, or any delay or interruption in the Educational Program, that arises out of or is caused, directly or indirectly by causes beyond its control.

In the event of a disruption or delay in an Educational Program, we will make reasonable efforts to resume delivery of the Educational Program as soon as we can do so safely and in accordance with legal requirements. We reserve the right to facilitate delivery by making changes to the Educational Program, such as by delivering the services by alternative means.

The refund policy and refund request procedure are in effect from the moment a student has paid tuition fee to the school Program until the student officially withdraws from our program.

All refund requests must be submitted in writing with all relevant and supporting documents listed on the Withdrawal Request Form. Additional documentation may be requested in order to assess a refund request. The refund policy and request procedures may change from time to time, and amendments will be effective when posted. The following refund policy will apply to all students.

1. Refunds are not available for administrative fees that are paid to the School for receiving and processing a student’s application or enrollment, for a homestay placement or for making arrangements for the student’s reception or orientation in the School (“Non-Refundable Fees”).

The Non-Refundable Fees include:

a.Application Fee

b.Homestay Placement Fee

c.Custodianship Fee

2. If the School has collected any amounts from students that have been paid or are payable to third parties (including but not limited to, medical insurance, school uniforms), then any available refunds will depend on the policies of the third party and whether payment of the monies is forgiven or refundable by the third party.

3.All students are required to obtain medical insurance. Students newly arriving in British Columbia are not immediately eligible for the Medical Services Plan (MSP) and must secure private medical insurance to cover the period until they receive their MSP card. Students are responsible for paying all insurance premiums. If a student’s MSP expires during their enrollment, they are responsible for obtaining private medical insurance to cover the gap until their MSP is renewed. Additionally, students are responsible for maintaining insurance coverage if they remain in British Columbia beyond the duration of their Educational Program at the school. The school is not liable for any loss or damage suffered by students due to failure to maintain adequate insurance at any time.

4. The School will receive and consider requests for refund of fees, other than Non-Refundable Fees and $500 administration fee, where the Student’s initial study permit and/or entry visa or a returning student’s study permit and/or entry visa is not approved by Immigration, Refugees and Citizenship Canada (IRCC), provided that the refusal is not due to the Student’s delay or failure to apply sufficiently in advance of the commencement of their Educational Program and subject to the Student providing satisfactory supporting documentation. The Student must submit a copy of the original IRCC letter of denial, a copy of the study permit and/or entry visa application or extension application, and the Letter of Acceptance or Letter of Re- Admission issued by the school.

5. If the School determines that a refund is appropriate, we reserve the right to reduce the amount of tuition fee refunded to offset our own costs including the loss of any staff time or resources arising from a student withdrawal. Generally, reduction in amount of Tuition refunded will be as follows: